These terms govern your use of tkgem. Please read them carefully before registering or placing any bets. By creating an account on tkgem, you confirm that you have read, understood, and agreed to everything on this page.
The full terms are below. These cards summarise the most important points every tkgem player should know before they start.
You must be at least 18 years old to register and play on tkgem. We verify age during registration and reserve the right to request additional documentation at any time. Accounts found to belong to minors will be closed immediately and any balance forfeited.
Deposits via bKash, Nagad, and Rocket are processed instantly. Withdrawals are processed within three minutes on average. The minimum deposit and withdrawal amount is ৳100. tkgem does not charge fees on deposits or withdrawals.
All bonuses on tkgem come with wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Wagering requirements, expiry dates, and eligible games are stated clearly on each bonus offer page.
You are responsible for keeping your login credentials secure. tkgem will never ask for your password via email, chat, or phone. If you suspect unauthorised access to your account, contact support immediately and we will lock the account within minutes.
tkgem provides deposit limits, session time caps, and self-exclusion tools. These are available in your account settings at any time. If you need to take a break, we will action a self-exclusion request immediately — no waiting period, no questions asked.
Collusion, use of automated betting software, bonus abuse, and any attempt to manipulate game outcomes are strictly prohibited. Accounts found engaging in prohibited conduct will be suspended immediately and any balance may be withheld pending investigation.
These Terms and Conditions ("Terms") govern the relationship between tkgem ("we", "us", "the platform") and any person ("you", "the player") who registers an account or uses any service provided through the tkgem website at tkgem.bid or through the tkgem mobile application.
By completing the registration process on tkgem, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree with any part of these Terms, you must not register an account or use the platform.
These Terms apply to all games, promotions, payment transactions, and support interactions on tkgem. They should be read alongside the tkgem Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and tkgem.
These Terms are written in plain English so every tkgem player can understand them clearly. If anything is unclear, contact our support team before you start playing.
To register and use tkgem, you must meet all of the following requirements at the time of registration and at all times while your account remains active:
tkgem reserves the right to request proof of age and identity at any point. Acceptable documents include a national ID card, passport, or birth certificate. If satisfactory documentation is not provided within the timeframe requested, the account may be suspended until verification is complete.
Accounts found to belong to players under 18 years of age will be closed immediately. Any balance in the account at the time of closure will be forfeited and will not be returned.
Each player is permitted to hold one account on tkgem. Duplicate accounts are not permitted. If we detect that a player holds more than one account, all duplicate accounts will be closed and any bonuses claimed across those accounts will be voided.
When registering, you must provide accurate and complete information. This includes your full name, date of birth, mobile number, and preferred payment method details. You are responsible for keeping this information up to date. If your contact details change, update them in your account settings or notify support promptly.
You are solely responsible for maintaining the confidentiality of your username and password. tkgem will never ask you to share your password through any channel. Any activity that occurs under your account credentials is your responsibility unless you have notified us of a security breach before the activity took place.
If you believe your account has been accessed without your authorisation, contact tkgem support immediately via live chat. We will lock the account within minutes of receiving your request while the matter is investigated.
tkgem accepts deposits via bKash, Nagad, and Rocket. Deposits are credited to your tkgem balance in real time once the transaction is confirmed by the payment provider. The minimum deposit amount is ৳100. There is no maximum deposit limit, though large deposits may be subject to additional verification under our anti-money laundering procedures.
tkgem does not charge any fees on deposits. However, your mobile wallet provider may apply their own transaction charges, which are outside our control. Check with your wallet provider if you are unsure about their fee structure.
All deposits must be made from a payment account that belongs to you. Deposits from third-party accounts are not permitted. If we detect a deposit from an account that does not match the registered player's identity, the deposit may be reversed and the account suspended pending investigation.
If a deposit does not appear in your tkgem balance within five minutes of completing the transaction, contact support with your transaction reference number and we will resolve it promptly.
Withdrawals from tkgem are processed to the same mobile wallet used for your most recent deposit. The minimum withdrawal amount is ৳100. Withdrawals are processed within an average of three minutes during normal operating hours.
Before a withdrawal can be processed, your account must have completed the standard identity verification process. This is a one-time requirement. Once your account is verified, all future withdrawals are processed without additional checks unless our fraud detection systems flag a transaction for review.
tkgem reserves the right to delay a withdrawal for up to 48 hours if the transaction is flagged by our security systems. In such cases, we will notify you via the contact details on your account and may request supporting documentation.
Bonus funds cannot be withdrawn directly. Only winnings generated from bonus funds, after wagering requirements have been met, are eligible for withdrawal.
tkgem offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms stated on the relevant promotion page, in addition to these general Terms. In the event of a conflict between a promotion's specific terms and these Terms, the promotion's specific terms take precedence for that promotion only.
All bonuses on tkgem are subject to wagering requirements. This means you must wager the bonus amount a specified number of times before any winnings derived from the bonus can be withdrawn. The wagering requirement, eligible games, and expiry date for each bonus are clearly stated on the promotion page.
The following general rules apply to all tkgem bonuses unless a specific promotion states otherwise:
All games available on tkgem use a certified random number generator (RNG) that has been independently audited to ensure outcomes are genuinely random and cannot be predicted or influenced by the platform or any player. The RTP (return to player) percentage published for each game is accurate and reflects the independently verified figure.
In the event of a technical fault during a game — including disconnection, server error, or display error — the round will be settled based on the data recorded on tkgem's servers at the time of the fault. If the server data is insufficient to determine the outcome, the round will be voided and the stake returned to the player's balance.
tkgem reserves the right to void any bet that was placed as a result of a software error, pricing error, or any other technical fault that resulted in odds or payouts that were materially different from what they should have been under normal operating conditions.
All live dealer games on tkgem are streamed from licensed studios with real dealers. Game outcomes in live dealer games are determined by physical actions — card draws, wheel spins — and are not influenced by any software on the tkgem platform.
The following actions are strictly prohibited on tkgem. Engaging in any of these activities will result in immediate account suspension and may result in the forfeiture of your balance:
tkgem monitors all account activity for signs of prohibited conduct. Our security team uses automated detection systems and manual review processes. If your account is flagged, we will contact you before taking any action unless the situation requires immediate suspension to protect the integrity of the platform.
tkgem reserves the right to suspend or close any account at any time, with or without prior notice, in the following circumstances:
If your account is closed due to a breach of these Terms, any balance in the account may be withheld pending investigation. If the investigation concludes that no breach occurred, the balance will be returned to you via your registered payment method.
If you wish to close your account voluntarily, contact support via live chat or email. We will process the closure within 24 hours and return any remaining balance to your registered wallet.
tkgem is committed to promoting responsible gaming. We provide a range of tools to help players manage their gaming activity, all of which are accessible from your account settings without any waiting period:
Self-exclusion requests are actioned immediately. Once a self-exclusion is in place, it cannot be reversed before the exclusion period ends. During a self-exclusion period, you will not receive any marketing communications from tkgem.
If you are concerned about your gaming habits, visit our Responsible Gaming page for resources and direct support options.
tkgem collects and processes personal data in accordance with our Privacy Policy. By registering an account, you consent to the collection and use of your personal data as described in that policy. The Privacy Policy is available at /privacy-policy and forms part of the overall agreement between you and tkgem.
tkgem will never sell your personal data to third parties. Data is shared only with payment processors, identity verification providers, and regulatory bodies where required by law or necessary to operate the platform. All data transfers are conducted under appropriate security measures.
tkgem provides the platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. Scheduled maintenance, technical faults, or circumstances outside our control may result in temporary unavailability.
To the maximum extent permitted by applicable law, tkgem's liability to any player in connection with their use of the platform is limited to the amount of funds held in that player's account at the time the claim arises. tkgem is not liable for any indirect, consequential, or incidental losses arising from the use of the platform.
Nothing in these Terms limits tkgem's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.
tkgem reserves the right to update these Terms at any time. When we make material changes, we will notify registered players via the email address or mobile number on their account at least 7 days before the changes take effect. The updated Terms will also be published on this page with a revised "Last Updated" date.
Continued use of the tkgem platform after the effective date of any changes constitutes acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the platform and contact support to close your account before the changes take effect.
If you have any questions about these Terms, or if you need to raise a complaint or dispute, please contact the tkgem support team. We aim to respond to all queries within one hour during normal operating hours.
For complaints that cannot be resolved through our support team, tkgem operates a formal dispute resolution process. Details of this process are available from our support team on request.
Our support team is available around the clock. For urgent account issues — suspected unauthorised access, withdrawal problems — use live chat for the fastest response.