Your privacy matters to us. This policy explains exactly what personal data tkgem collects, why we collect it, how we use it, and what rights you have over your own information. We keep it plain and honest — no legal jargon for the sake of it.
The full policy is below. These cards cover the most important points so you know where you stand before you read the detail.
tkgem collects personal data only when it is necessary to operate the platform, process payments, verify identity, or comply with legal obligations. We do not collect data speculatively or for purposes we cannot justify to you directly.
tkgem does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within the tkgem ecosystem and is shared externally only where required by law or to operate essential platform services.
All data transmitted between your device and tkgem's servers is protected by 256-bit SSL encryption. Stored data is encrypted at rest. Payment information is handled by PCI-DSS compliant processors and is never stored on tkgem's own servers.
You have the right to access, correct, and request deletion of your personal data at any time. Submit a request through your account settings or by contacting support. We will respond within 30 days and action legitimate requests without charge.
tkgem uses cookies to keep you logged in, remember your preferences, and understand how the platform is used so we can improve it. We do not use third-party advertising cookies. You can manage cookie preferences from your browser settings at any time.
tkgem will only send you promotional emails or SMS messages if you have opted in. You can withdraw consent at any time by updating your communication preferences in account settings or by clicking the unsubscribe link in any marketing message we send.
tkgem is an online gaming platform operating at tkgem.bid. We provide casino games, live dealer tables, fishing games, and sports-style betting products to registered players. For the purposes of this Privacy Policy, tkgem is the data controller — meaning we are responsible for deciding how and why your personal data is processed.
This Privacy Policy applies to all personal data collected through the tkgem website, the tkgem mobile application, and any communication you have with our support team. It applies to all registered players and to visitors who browse the platform without registering.
If you have any questions about how tkgem handles your personal data, contact our support team at [email protected] before you register. We are happy to answer any questions you have.
tkgem collects personal data in three ways: data you provide directly, data generated automatically when you use the platform, and data received from third-party service providers such as payment processors and identity verification services.
| Category | Examples | Source |
|---|---|---|
| Identity data | Full name, date of birth, national ID number | Provided by you at registration or verification |
| Contact data | Mobile number, email address | Provided by you at registration |
| Financial data | Mobile wallet number (bKash, Nagad, Rocket), transaction history | Provided by you and payment processors |
| Technical data | IP address, device type, browser, operating system | Collected automatically when you use the platform |
| Usage data | Games played, bets placed, session duration, pages visited | Collected automatically via platform logs |
| Communication data | Support chat transcripts, emails sent to tkgem | Generated when you contact support |
| Verification data | Copies of ID documents, selfies submitted for KYC | Provided by you during identity verification |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless you voluntarily disclose such information in a support communication, in which case it is used only to resolve your query and is not stored beyond that purpose.
tkgem uses your personal data for the following purposes. We only use data for a purpose that is compatible with the reason it was originally collected.
tkgem never uses your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review being available.
Every time tkgem processes your personal data, we do so on one of the following legal grounds:
Where we rely on legitimate interests as our legal basis, we carry out a balancing test to ensure that our interests do not override your fundamental rights and freedoms. If you would like more information about any specific balancing test, contact support.
tkgem shares your personal data only in the following circumstances. We do not sell your data to any third party under any circumstances.
All third parties who receive your personal data from tkgem are required to handle it in accordance with applicable data protection law and are prohibited from using it for any purpose other than the one for which it was shared.
Some of our service providers may be located outside Bangladesh. Where data is transferred internationally, we ensure appropriate safeguards are in place, including contractual protections equivalent to those required under applicable law.
tkgem retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The following retention periods apply:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for aggregate analytics purposes.
tkgem takes the security of your personal data seriously. We implement technical and organisational measures appropriate to the risk, including:
Despite these measures, no online platform can guarantee absolute security. If you become aware of any security vulnerability or suspect that your account has been compromised, contact tkgem support immediately via live chat.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, tkgem will notify affected players without undue delay and will take immediate steps to contain the breach and minimise harm.
tkgem uses cookies and similar tracking technologies on the website and in the mobile app. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how it is being used.
We use the following types of cookies:
tkgem does not use third-party advertising cookies or allow any advertising network to place cookies on the tkgem platform. You can manage or delete cookies through your browser settings. Note that disabling essential cookies will affect your ability to use the platform.
You have the following rights in relation to your personal data held by tkgem. To exercise any of these rights, contact support at [email protected] or via live chat. We will respond within 30 days.
Request a copy of all personal data tkgem holds about you. We will provide this in a commonly used electronic format at no charge.
Request correction of any inaccurate or incomplete personal data. You can update most information directly in your account settings.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Request that we restrict processing of your data in certain circumstances, for example while a dispute about accuracy is being resolved.
Request your personal data in a structured, machine-readable format so you can transfer it to another service provider.
Object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we can demonstrate compelling legitimate grounds.
tkgem is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps, and we may request documentary proof of age at any time.
If we become aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on tkgem, please contact support immediately so we can investigate and act without delay.
Parents and guardians who are concerned about a minor accessing online gaming platforms are encouraged to use parental control software and to visit our Responsible Gaming page for guidance.
tkgem may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via the mobile number or email address on their account at least 7 days before the changes take effect.
The updated policy will be published on this page with a revised "Last Updated" date. We encourage you to review this page periodically. Continued use of the tkgem platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way tkgem handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related queries within 48 hours.
If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. Our support team can provide guidance on how to do this if needed.
For the fastest response to privacy requests, use live chat and mention "privacy request" at the start of your message. Our team will route it to the right person immediately.